Privacy policy

This policy explains what personal information Vectr9 collects, why we collect it and how we look after it. We follow Canada's private-sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA).

Who we are

Vectr9 (“Vectr9”, “we”, “us”) is a web studio based in Ontario, Canada, that builds websites for service businesses. Vectr9 is a trading name of Ars Magus Inc. We are responsible for the personal information we collect. Our privacy contact is Pavel Kopelev, reachable at pavel@vectr9.com.

What we collect

Information you give us. When you email us, book a call or fill in a form, we collect what you share: your name, business name, email address, phone number, and details about your business and the website you want. If you start a project online, this also includes your current website address, your brand colours, the files you upload (such as your logo) and the record that you agreed to our terms.

Information collected automatically. When you visit this site, we collect basic usage information such as the pages you view, your browser and device type, your approximate location (city or region) and the site that sent you here. We use this to understand how the site is used and to improve it.

Public business information. To prepare a free website report or to contact a business about our services, we may look at information a business has published itself, such as its website, its Google Business Profile and its public reviews.

How we use it

• To reply to your questions and arrange calls
• To prepare your free website report and any proposal
• To build, launch and look after your website if you hire us
• To send invoices and keep business records
• To send occasional emails about our services, as described below
• To keep this site working, secure and easy to use
• To meet our legal obligations

We only use your information for these purposes, or for others we ask your permission for first.

Emails from us

We follow Canada's Anti-Spam Legislation (CASL). We only send emails about our services where the law allows it, for example when you've contacted us or when a business has published its email address for business enquiries. Every email we send says who it's from and how to stop receiving them. If you reply asking us to stop, we will within 10 business days.

Consent

By contacting us or using our forms, you agree to us using your information as described here. You can withdraw your consent at any time by emailing us. If you do, we may not be able to provide some services.

Who we share it with

We don't sell or rent your personal information. We share it only with service providers that help us run the business, and only as much as they need. These include our website host, our email provider, our scheduling tool, our payment provider and, for sites with AI features, the AI provider that powers them. They may only use it to provide their service to us. We may also disclose information where the law requires it.

Where it's stored

Some of our service providers store or process information outside Canada, including in the United States. While it is there, it may be accessed by courts, law enforcement and national security authorities under the laws of that country.

How long we keep it

We keep personal information only as long as we need it for the purposes above. Client and billing records are kept for as long as Canadian tax law requires, which is generally six years.

How we protect it

We use reasonable safeguards to protect your information, including secure connections (HTTPS), password-protected accounts with two-step sign-in where available, and limiting access to people who need it.

If a breach of your information ever creates a real risk of significant harm to you, we will tell you and report it to the Office of the Privacy Commissioner of Canada, as the law requires.

Websites we build for clients

When we build and look after a website for a client, information that their customers submit through it (for example, a quote request, a booking or a conversation with an AI assistant) belongs to that client. We handle it only on the client's behalf, to run the site and its features, and never use it for our own marketing. Each client is responsible for their own privacy policy, and we can help them write one.

Cookies

This site uses cookies only if you agree to them. When you first visit, we ask whether you accept analytics cookies. If you accept, we use Google Analytics to understand how visitors use the site, such as which pages are viewed and how people found us. Google processes this information for us, which may be outside Canada. We don't use advertising cookies, and we don't use this information to identify you or show you ads. If you reject, no analytics cookies are set. You can change your choice at any time with the “Cookie settings” link at the bottom of every page, or block cookies in your browser.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we don't need to keep it. Email pavel@vectr9.com and we'll reply within 30 days.

Children

This site is meant for business owners and isn't directed at children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Important changes will be posted on this page.

Questions or concerns

Contact us first at pavel@vectr9.com and we'll do our best to help. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada.